At WP-Ensure Oy, we value the trust and satisfaction of our clients. We have established a clear payment policy to maintain the quality of our services and ensure smooth operations. This policy outlines our expectations regarding payment timelines, reminders, and actions in case of non-payment.
Upon receiving an invoice, clients are expected to make timely payments according to the agreed-upon terms. To facilitate this process, we send out two payment reminders to remind clients of their outstanding balances, one a week after payment was due, and the second two weeks from the due date. These reminders are sent via email and include all necessary payment details, such as the invoice number, due date, and payment methods.
If a client fails to respond to the initial payment reminders and the invoice remains unpaid past the due date, we issue a final warning message. This message serves as a last opportunity for the client to settle the outstanding balance before further action is taken. The final warning communicates the consequences of non-payment, including the potential termination of services.
In cases where payment remains outstanding despite the issuance of reminders and warnings, we reserve the right to terminate services due to non-payment. Service termination may include the suspension of access to our products, platforms, or other services provided by WP-Ensure Oy. This action is taken to safeguard the interests of both our company and our paying clients.
Following the termination of services due to non-payment, clients have the opportunity to reinstate their services by settling the outstanding balance. Once payment is received and processed, services will be restored promptly, ensuring minimal disruption to the client's operations.
We understand that unforeseen circumstances may arise, leading to difficulties in meeting payment deadlines. In such cases, we encourage clients to reach out to our support team proactively at support@wpensure.com. Our dedicated support staff is available to discuss payment options, arrange payment plans, or address any concerns regarding invoicing and payments.
Our payment policy is designed to promote transparency, accountability, and mutual respect between our company and our clients. By adhering to this policy, we aim to maintain a positive working relationship with our valued clients while ensuring the sustainability of our business operations.
Should you have any questions or require assistance regarding our payment policy, please do not hesitate to contact our support team.