My audit report revealed some issues, how do I fix them?
The issues in our audits are organized according to priority so we'd recommend going through the recommendations list in order to fix those. Some of them will be related to your hosting and DNS settings, which would be best sent to your host. Any issues with themes or plugin compatibility or upkeep could be handled by your website developer.
If you don't have a developer or your host is unresponsive, one option is to switch to our platform. Many of the issues that we find are already resolved on our hosting stack. Any theme or plugin issues can be handled by our senior developers and with two levels of support, you can always get help when you need it. Read more about our platform
here.
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What's the difference between a Starter Audit and a Complete Audit?
Starter Audits are a quick and free way to assess your site for basic security vulnerabilities and a few other things such as whether your site has a proper sitemap.xml and robots.txt. The audit is mainly automated, although we do quality control and ...
My monthly report showed some critical or high priority issues, how do I fix them?
Usually critical or high priority issues are related to issues with the hosting environment or plugins installed. This means you'll need some technical support to fix those issues either from your hosting or from your web developer. If your site ...
Why is the Starter Audit free?
Our Starter Audit is a good tool to get a basic overview of security issues on a site. It also contains a few more SEO checks for things such as sitemaps and robots.txt issues. We offer it for free because: We'd like the web to be a better place. ...
Can you perform a security audit on my current website?
We sure can. We offer two types of audits Starter Audit and Complete Audit. Starter Audits are a very basic type of report. Complete Audits as the name suggests, contain a lot more. See the help desk article here for more information on the ...
My monthly report says my PHP is out of date and can't be updated, why is this?
Other Hosting This issue is usually because your website is hosted outside of our platform. Regular hosting doesn't usually include software updates. Updating PHP versions can cause a lot of sites to break which of course the host doesn't want to be ...