Holiday Coverage for Partners

Holiday Coverage

Holiday Coverage as Standard

As part of our core service supporting Partners, we offer holiday coverage and support escalation as standard. Many agencies experience reduced staffing during summer vacations, leading to increased workloads and urgent support needs. We help our Partners manage any excess load and urgent support requests during these times.

What kind of work is possible during traditional holidays?

Our top priority is addressing critical issues that cause downtime, malware, or apparent hacking incidents. Ensuring your customer's site remains secure and operational is our main focus.

When possible, we also address less critical support tickets and issues. For more information on the types of work we can perform during holidays and details about our support queues, please contact us.

    • Related Articles

    • How do I get support?

      What is a Support Ticket? We manage all our support requests using support tickets. When a ticket is created, it's assigned an ID and we can follow up on the ticket until the issue is resolved. This means that your requests are not buried in email ...
    • How do I get quick support?

      What is a Critical Support Ticket? Critical support tickets are only for bigger problems such as websites being down (although we are probably already working on it), suspected hacking or recovery work such as needing a backup restored as quickly as ...
    • Which payment methods do you support?

      We handle all of our international billing through Stripe and subscriptions can be monthly, every 3 months, every 6 months or yearly depending on your preference. We may offer discounts for customers paying 6 months or a year in advance. Read more ...
    • How can I manage my subscription?

      We manage all of our international invoicing and subscription payments through Stripe. You can access your subscription information, update payment methods, cancel subscription etc, through our Stripe customer portal found here. If you need help with ...
    • Payment Policy

      At WP-Ensure Oy, we value the trust and satisfaction of our clients. We have established a clear payment policy to maintain the quality of our services and ensure smooth operations. This policy outlines our expectations regarding payment timelines, ...