Holiday Coverage for Partners

Holiday Coverage

Holiday Coverage as Standard

As part of our core service supporting Partners, we offer holiday coverage and support escalation as standard. Many agencies experience reduced staffing during summer vacations, leading to increased workloads and urgent support needs. We help our Partners manage any excess load and urgent support requests during these times.

What kind of work is possible during traditional holidays?

Our top priority is addressing critical issues that cause downtime, malware, or apparent hacking incidents. Ensuring your customer's site remains secure and operational is our main focus.

When possible, we also address less critical support tickets and issues. For more information on the types of work we can perform during holidays and details about our support queues, please contact us.

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